OUR POLICIES

METHODS OF PAYMENT

We accept Visa, Master Card, Discover, American Express, Checks, Apple Pay and Cash. Gratuities are appreciated, however they cannot be placed on credit cards, gratuities are accepted in the form of cash, check and Venmo.

SOHO STAFF SELECTION

We are proud of our highly trained talented staff, and like many salons in our industry, Soho uses a tiered pricing level system for its design team services.          

Our tiered system provides accessibility of our services for the financial need of our clients and also provides a career path of growth and achievement for our team.

Our hair designers, colorists, and specialists level of competency or creativity is not necessarily related to the years of experience he or she has. This is a common misconception. As an education-based salon, our team receives ongoing advanced training that is aggressive, consistent innovative and in-depth. It starts the moment they are hired and continues through their entire career with us.

We urge you to experience different members of our team to find the person that best fits your personal preference, schedule and affordability. In doing so you will always have an alternative service provider if your preferred provider is not available.

SALON APPOINTMENTS

When scheduling services, we appoint time exclusively for you with your service provider, we do not overbook and do our best to take you exactly at the time of your appointment.  

APPOINTMENT CONFIRMATIONS

You can choose how you would like us to confirm your appointment, either by phone call, text message or email. You will receive a confirmation the day prior to your appointment.

SALON CANCELLATIONS

We confirm each and every appointment by email phone or text dependent on your choice when filling out your client profile, If you must cancel your appointment, please have the courtesy to cancel within 24 hours to allow us reasonable time to fill your reservation.,  without a 24 hour cancellation call there will be a cancellation fee of 25% of the scheduled service charged to your card on file.                                                       

Not Showing up for your appointment without notification will result in being charged 50% of the scheduled service cancellation fee. 

EXTENDED SALON APPOINTMENT TIMES

Specific services in the Salon require longer reservation times and require a full 24 hours cancellation:   

They are Corrective Color, Bridal Parties, Spiral Perms, Japanese Straightening, Keratin Treatments, Hair Extensions, Multiple Service Appointments of 3 or more.                                                                              

Due to the length of time needed, we require a Credit Card or Gift Certificate on file to schedule and hold your reservation time.

A 50% cancellation fee will be charged to your on file card without the 24 required notice.                      

A 100% cancellation fee will be charged for not showing up to your extended service without canceling.

EXTENDED SPA APPOINTMENT TIMES

Specific services in the Spa require longer reservation times and require a full 24 hours cancellation: They are Day & Half Day Packages, Multiple Services scheduled 2 hours or more and  Massage Services.

Due to the length of time needed, we require a credit card or gift certificate on file to schedule and hold your appointment.                                                                                                                                            

A 50% cancellation fee will be charged to your on file card without the 24 required notice.

A 100% cancellation fee will be charged for not showing up to your extended service without canceling.                                 

CHILDREN

For your child's safety, children under 10 are not permitted on the Salon Floor unless they are receiving a service, if you must bring your child they should be accompanied by an adult and be seated in the waiting area. Children are not permitted in the Day Spa.

SMS Privacy Policy

Privacy Policy

We Soho Hair Group & Day Spa are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, www.sohohair.com, or interact with us in any other manner.

Information We Collect

We may collect the following types of information from you:

Personal Information: When you contact us through our Website, phone, or email, we may collect personal information that you provide, including your full name, phone number, email address, and mailing address.

Automatically Collected Information: When you visit our Website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information We use the information we collect for the following purposes:

To Communicate with You: We use your contact information to respond to your inquiries, provide legal services, send administrative information, and keep you informed about your case or our services.

Marketing and Promotional Communications: With your consent, we may use your information to send you marketing communications via email, phone, or text message. You can opt out of receiving these communications at any time by following the instructions provided in the communication or contacting us directly.

Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal obligations, including responding to subpoenas, court orders, or legal requests.

Consent to Receive Text Messages

You are not required to consent to receiving text messages from Soho Hair Group & Day Spa. By providing your phone number and opting in, you consent to receive text messages from Soho Hair Group & Day Spa regarding your inquiry, our services, or related legal matters. Message and data rates may apply. You can opt out of receiving text messages at any time by replying "STOP" to any text message you receive from us. Please note that opting out may limit our ability to communicate with you regarding your case or services.

 

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third party marketing purposes. We may share your information in the following circumstances:

Service Providers: We may share your information with our service providers who perform services on our behalf, such as marketing, customer services, or technical support. These service providers are contractually obligated to protect your information and use it only for services they provide.

Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users or others.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

Your Rights and Choices                                                                                           Opting Out: You may opt out of receiving marketing communications from us by following the instructions in those communications or contacting us directly. If you opt out, we may still send you non-promotional communications related to your legal services or our ongoing business relationship.

Access and Update Information: You have the right to access, update, or correct your personal information. To do so, please contact us using the information provided below.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

 

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any updates.

 

Terms & Conditions                                                                                                 1. Introduction

Welcome to Soho Hair Group & Day Spa. By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms please do not engage with our services.

2. Consent for SMS Communication

By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Soho Hair Group & Day Spa at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties.

3. Types of SMS Communications

If you have consented to receive text messages, you may receive SMS communications related to the following:

Example:

Account Notifications - We will be sending appointment reminders

4. Standard Messaging Disclosures

Message Frequency: Frequency of messages may vary depending on your interactions with us.

Standard messaging rates will be charged by your mobile service provider.

You can opt-out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message.

For assistance, text "HELP" or visit our Privacy Policy at    https://www.sohohair.com/our-policy