MEDTHODS OF PAYMENT                                                                                                                           

We accept Visa, Master Card, Discover, Checks and Cash. Gratuities are appreciated, however they cannot be placed on credit cards, gratuities are excepted in the form of cash or check only.

 

SOHO STAFF SELECTION                                                                                                       

We are proud of our talented staff, and like many salons in our industry, Soho uses a tiered pricing system for its design team services.          

Our level system provides for the various service and financial needs for our clients, and also provides a career path of growth and achievement for our team.

Our hair designers, colorists, and specialists level of competency or creativity is not necessarily related to the years of experience he or she has. This is a common misconception.

As an education based salon, our team receives ongoing advanced training that is aggressive, consistent innovative and in-depth. It starts the moment they are hired and continues through their entire career with us.

We urge you to experience different members of our team to find the person that best fits your personal preference, schedule and affordability. In doing so you will always have an alternative service provider if your prefferred provider is on vacation or out sick.

 

SALON APPOINTMENTS                                                                                                                             

When scheduling services, we appoint time exclusively for you with your service provider, we do not overbook and do our best to take you exactly at the time of your appointment.  

 

APPOINMENT CONFIRMATIONS                                                                                                               

You can choose how you would like us to confirm your appointmnet, either by phone call, text message or email. You will receive your phone call confirmation the day prior to your appointment.

 

SALON CANCELLATIONS                                                                                                                             

If you must cancel your appointment, please have the courtesy to cancel within 24 hours to allow us reasonable time to fill your reservation.                                                                                                              

We understand sometimes a last minute cancellation cannot be avoided, however a client who misses their appointment on a frequent basis ( 3 times in one year) without a 24 hour cancellation call will be charged 25% of the scheduled service.                                                                                                              

Not showing up for your appointment without a cancellation (2 times or more) will be charged the third now show a 100% cancellation fee.

 

EXTENDED SALON APPOINTMENT TIMES                                                                              

Specific services in the Salon require longer reservation times and require a full 24 hours cancellation:    

They are Corrective Color, Bridal Parties, Spiral Perms, Japanese Straightening, Keratin Treatments, Hair Extentions, Multiple Service Appointments of 3 or more.                                                                                  

Due to the length of time needed, we require a Credit Card or Gift Certificate on file to schedule and hold your reservation time.

A 50% cancellation fee will be charged to your on file card without the 24 required notice.                          

A 100% cancellation fee will be charged for not showing up to your extended service without canceling.

 

EXTENDED SPA APPOINTMENT TIMES                                                                                                  

Specific services in the Spa require longer reservation times and require a full 24 hours cancellation: They are Day & Half Day Packages, Multiple Services scheduled 2 hours or more and  Massage Services.  

Due to the length of time needed, we require a credit card or gift certificate on file to schedule and hold your appointment.                                                                                                                                              

A 50% cancellation fee will be charged to your on file card without the 24 required notice.                        

A 100% cancellation fee will be charged for not showing up to your extended service without canceling.                                 

 

CHILDREN                                                                                                                                                      

For your childs safety, in the salon, children under 10 are not permitted on the Salon Floor unless they are receiving a service, if you must bring your child they should be accompanied by an adult and be seated in the waiting area. 

We love children as much as you do but for the atmosphere of relaxation to exist, children are not permitted in the Day Spa.